How long will it take my order to arrive?
United States & Canada -- Standard Shipping: 5-10 business days
Rest of the world -- Standard Shipping: 15-25 business days
Where do you ship?
We ship worldwide, to almost every country
Do you have tracking order?
Yes! You can track your order every step of the way. After the purchase we will send you an email with your tracking order link
Tracking numbers can take up to 4 days to be added after fulfilling and shipping the parcel.
If over 2 weeks have passed and you don't have a tracking number, please email us to firstname.lastname@example.org
My order has been returned to the sender, what should I do now?
Your order may have been sent to the wrong address; we recommend verifying the address. It is also possible that the sender tried to deliver the package to you several times and didn't catch you.
Anyway, email us to email@example.com and we will send it back to you soon
What if my order being delayed?
First of all we will note that it is very unusual that we are late in delivery times, in any case you can see the status of your order in the tracking link or email us to firstname.lastname@example.org and we will find out soon about your delivery, of course if there is an exceptional delay we will compensate you accordingly
What shipping method do you use?
The orders within the United States are shipped via USPS while International orders are shipped via variety of carriers
What if I didn't get an email confirmation for my order?
Email confirmation sent automatically after placing the order. Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance
Can I return my product?
Our Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How do I cancel my current order?
Order cancelations are allowed up to 2 hours after you submitted your order. Anyway don't hesitate email us to email@example.com and we help you as much as we can
How do I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
How do I contact you?
If you need to chat with us for any reason, whether to enquire about a product or to request are turn/exchange, you can Email us or send us a message on Facebook messenger or email firstname.lastname@example.org. We guarantee Friendly & Fast customer support who are passionate about the hobby and excellent customer service
What forms of payment do you receive?
When will my credit card be charged?
At the time of purchase